Frequently Asked Questions

 

Have a Question Not Listed here? Feel Free to Contact Us.

Ordering and Shipping

Yes, shipping is completely free – no eatra costs for you.

3-Year Warranty: All panels are warranted for a period of three years from the date of shipment from the factory. During this warranty period, we will assume responsibility for any defects arising from normal use, and will repair or replace the defective components at no cost to the purchaser.

We shall not be liable for any faults or damage resulting from misuse, accidental or intentional damage, force majeure events, or unauthorized modifications to the product.

We offer lifetime support to ensure our customers receive the necessary assistance throughout their experience with our products. This commitment includes not only guidance on various operational methods but also timely resolution of any quality issues that may arise.

We offer free shipping worldwide. Below is a list of delivery times for some countries:

Country of Sale Handling Time/ Processing Time Estimated Delivery Time/Transit Time Shipping Cost
Australia   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Austria   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Belgium 1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Canada 1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Hong Kong 1 Business days (Monday to Friday) 1 Business Days (Monday to Friday) Free
Ireland 1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Malaysia 1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Netherlands   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
New Zealand   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Norway   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Poland   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Saudi Arabia     1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Singapore   1 Business days (Monday to Friday) 3 Business Days (Monday to Friday) Free
Spain   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
Sweden   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
United Kingdom   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free
United States   1 Business days (Monday to Friday) 3 – 5 Business Days (Monday to Friday) Free

In addition to the listed countries, we deliver to many others. For further information, please contact us.

Yes, we are open to wholesale business and will provide a discounted price for it! For more details, please contact us.

Once your order is shipped, we will send you a tracking number, which you can use to monitor your order’s status at any time. If you have any questions, feel free to contact our customer service team for assistance.

Absolutely! If your order has not been shipped, you can update details such as name, address, or phone number. Since our processing time is usually around 1 business day, please reach out to us as soon as possible if you need to make any changes.

Of course. Low MOQ for OEM and ODM service.

We offer easy, low-cost payments, available through our partnerships with Affirm and Klarna.

Through their “split pay” service, Affirm offers consumer payment plans at costs much lower than credit card interest rates. Using Affirm’s “split pay” service, you can pay for purchases over a multiple-month installment plan.

Klarna also allows you to shop now and pay later with flexible installment options. Depending on your location, Klarna offers interest-free “Pay in 4” payments, as well as longer-term financing plans, making it simple to spread your purchase over time.

For questions about payment plans available through Affirm, please contact Affirm customer service at help@affirm.com or call (855) 423-3729.
For questions about payment plans available through Klarna, please visit https://www.klarna.com or call (888) 518-2771.

Product

Features
Ours
Others
7 Wavelengths(Blue + Red +NIR)
At most 5 or fewer spectrums
Digital Touch Screen Control
Only simple-funtion button conrols
Patented Heat Dissipation Settings

There is no heat dissipation plate behind the panel. It relies on the fan for cooling only. No grid is added at the back of the fan, which makes it prone to abnormal noise.

Acrylic Covering Sheet
Free Romote Control

Only can be manually controlled of close range

3 Years Warranty

1-2 Years

FDA Egistered
Ultra-Low EMF
Six Intelligent Preset Modes + Support Saving Customization
Only three custom modes can be saved
Free Height-adjustable Mobile Stand That Supports 360° of the Panel
Only horizontal or vertical
Synchronize Multiple Devices
3-6X Faster Return on Your Investment
Higher upfront cost equates to slower ROI
Have Own Factory

It’s difficult to follow up on after-sales service in a timely manner without a factory.

Yes and yes! We offer free shipping worldwide and all panels auto-adapt to all voltage levels worldwide with the correct cord/plug type always included for each country.

The Near-Infrared wavelength is invisible to the human eye. As such, LEDs emitting this wavelength will not have any color or brightness that can be perceived. Thus, NIR LEDs will appear to be not be “working” at all, even though they are emitting an invisible form of energy. 

The natural beam angle from most LEDs is about 120 degrees, but with reflectors and lenses we can focus the beam as much as we want, with common beam angles at 90 degrees, 60 degrees, 30 degrees, or even 10 degrees.

The beam angle of our basic Full Body Red Light Therapy Device is 30 degrees, and the recommended light therapy treatment distance is between 6 inches and 24 inches to ensure effective treatment. If you need a beam angle lens with other angles, please contact us for customization.

Blue light, particularly around 480nm, is used in advanced dermatology. It offers skin and anti-aging benefits. Studies show its use is beneficial for applications like rosacea, psoriasis, acne, sun damage reversal, and general skin health improvement.

The panel features the unique ability to independently and digitally control the output intensity of the red light array and the NIR light array by dimming them from 0% to 100%. The red lights include the 630 nm and 660 nm wavelengths, while the NIR lights include the 810 nm, 830 nm, 850 nm, and 940 nm wavelengths. The blue (480 nm) LEDs are separately controlled and can be turned off if desired, without affecting the rest of the LEDs.

Visible Light (VL)
Visible light takes up the 400–700 nm spectrum and is perceived as different colors, each offering unique therapeutic benefits:
  • Blue light (440–500 nm): Penetrates the upper dermis; effective for neonatal jaundice and acne. Antibacterial properties also help eliminate bacteria on the skin’s surface.
  • Green light (500–570 nm): Penetrates the upper dermis and is used to treat pigmentation issues by targeting melanocytes.
  • Yellow light (570–590 nm): Penetrates the dermis and is known for its ability to stimulate collagen production, improve skin texture and also has a calming effect on the nervous system.
  • Red light (620–750 nm): Penetrates the dermis and subcutaneous tissue, known for anti-inflammatory and wound-healing properties.
Infrared (IR) Light
Infrared light ranges from 700 nm to 1 mm and is categorized into three types:
 
  • Near-Infrared (NIR) light (700–1.400 nm): Penetrates muscles, nerves, and bones, and can be effective for pain management and deep tissue repair.
  • Mid-Infrared (MIR) light (1,400–3,000 nm): Provides thermal benefits; used in therapies requiring moderate heat.
  • Far-Infrared (FIR) light (3,000 nm–1 mm): Penetrates surface layers of the skin, providing gentle heating beneficial for circulation and reducing stiffness.

Pulses are controlled, but flicker is not. Flicker is random and does not occur at consistent intervals like pulses.

One of the main properties of Red and Near-Infrared (NIR) light (between 600nm to 900nm) is its unique ability to penetrate through the skin further than any other wavelengths on the “light” spectrum (from UV to Far-Infrared).

The common statement is that Red wavelengths (600nm-700nm) offers less depth penetration than NIR (700-900nm).

High-quality devices have temperature control designs, so they feel warm but will not cause burns. If the device becomes too hot during use, stop using it immediately.

User Guide

Electric Stand User Manual

Need assistance with installation? Our support team is available 24/7 to guide you through every step. Contact us anytime – we’re here to make your experience seamless!

Full Body Red Light Panel Touch Screen User Manual

Still have setup questions after watching?
Our support team is available 24/7 to help – contact us anytime!

Eye protection should be used when NIR mode is active. Do not stare directly into the LEDs. The beam window covers the entire front surface area of ​​the device. If your eyes are more sensitive to light, or if you are taking medications that have a history of causing photosensitivity, we recommend that you consult your physician prior to treatment with the Full Body device.

1) For the same area, 1-2 times/day, minimum 6 hours interval is better.

2) Normally, suggested sessions: 10-20 minutes. Treatment time should be adjusted according to the use distance, the further, the longer. Shorter sessions are the best at the beginning, extend them slowly as your body experience increases in the next weeks.

Yes, it’s better to wash and clean the dust and cosmetics, then dry your skin first.  Red Light Therapy works better on clean and bare skin.

Your Full body red light panel can be cleaned by simply wiping the inside and outside with a cloth to remove any oils or residue. You do not need a special cleaner.

OEM / ODM

Customize your device and choose between shape, size, color, wavelength, logo and more, complete fully new designed devices can be provided by our professional team.

Silk screen, UV or laser are available. At the same time, we support free import of smart screen Logo.

We will charge an additional fee for your logo. If you want to get a logo with 1-2 colors, the silk screen is the best; gradient colors can be printed with UV light; laser only supports the color of the original material, so it is single.

We offer three branding methods for the panel and stand:

  1. Laser engraving (usually only be silver)

  2. Screen printing (which produces bright and vivid colors and works well for most designs)

  3. UV stickers (usually used on packaging)

In addition, we provide free logo branding on the touchscreen of the device.

Note: If you decide on the printing method, please send me your logo in AI or PSD format (pure logo only, no background). The logo effect will be sent to you during logo design(which usually on 2-3 working days after placing the order).

About Logo Locations:

Typically, we recommend placing it in the center area of both sides of the panel. Additionally, we usually print the logo on the stand as well.

Both Sides of the Panel

Motorized Stand

Click to view more about OEM/ODM or contact us directly to share your ideas.

For samples, it takes 3-7 working days usually, depending on the detailed request. For mass production orders, it takes about 10-20 working days usually, depending on the real material preparing and production status.

After-sales Service

Contact us with your order number and the pictures or videos of the issues. We’ll give you a satisfactory solution!

We usually ship within 1 business day after your order is placed.
  • If you wish to cancel, please contact us within 1 business day of placing your order. We’ll process the cancellation immediately and arrange a full refund.
  • If your order has already shipped, we will do our best to intercept the package. If interception is not possible, the order will need to be handled through our return process.

You can expect a refund in the same form of payment originally used for purchase usually within 10 business days of our receiving your returned product.

Still Have Other Questions?

If you cannot find answer to your question in our FAQs, feel free to contact us! We are always here to help!